Privacy Policy – Kayadua
Last updated: 25th July, 2025
At Kayadua, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details (processed securely via our payment providers).
- Order Information: Details about the products you purchase and your transaction history.
- Technical Data: Your IP address, browser type, device information, and cookies that help improve your shopping experience.
- Communication Preferences: Your responses to promotions, newsletters, and customer surveys.
2. How We Use Your Information
- Process and fulfill your orders.
- Communicate with you about your purchases, returns, or customer support requests.
- Improve and personalize your shopping experience.
- Send promotional offers or updates (only if you opt-in).
- Detect and prevent fraudulent transactions and ensure site security.
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We respect your privacy and do not sell your personal information. We may share your data only with:
- Service Providers: Trusted third parties such as payment processors, shipping companies, and IT support that help us operate our store.
- Legal Requirements: Authorities, if required to comply with laws or protect our rights.
- Business Transfers: In case of a merger, acquisition, or sale of company assets, your data may be transferred.
4. Cookies and Tracking
We use cookies and similar tracking tools to:
- Keep your shopping cart updated.
- Remember your preferences for future visits.
- Analyze website traffic to improve our services.
You can disable cookies through your browser settings, but this may limit some features of our store.
5. Data Security
We take reasonable precautions to protect your information:
- All transactions are encrypted using SSL technology.
- Payment details are processed securely by Shopify and not stored on our servers.
- Access to personal data is restricted to authorized personnel only.
6. Your Rights
Depending on your location, you may have rights to:
- Access, update, or correct your personal information.
- Request the deletion of your data.
- Opt out of marketing emails at any time by clicking "Unsubscribe" in our emails.
For any data-related requests, please contact us at sendtokaya@gmail.com.
7. Third-Party Services
Our website may include links to third-party sites or apps (such as payment gateways or social media plugins). We are not responsible for their privacy practices, and we encourage you to review their policies.
8. Children’s Privacy
Our store is not intended for individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have collected personal data from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:
Email: sendtokaya@gmail.com
Contact: +233 57 387 0078
