KAYADUA

Q1: What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Q2: Can I change or cancel my order after placing it?

Orders can only be modified or canceled within 2 hours of placing them. After this, processing may already have started.

Q3: Will I receive a confirmation email after ordering?

Yes, you will receive an order confirmation email immediately and another email once your order is shipped.

Q1: Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and times vary depending on your location.

Q2: How long does delivery usually take?

Standard delivery within Ghana takes 2-5 business days. International shipping may take 7-15 business days.

Q3: How can I track my order?

Once your order ships, you will receive a tracking number via email to monitor your delivery progress.

Q1: What is your return policy?

You may request a return within 14 days of receiving your order, provided items are unused and in their original packaging.

Q2: How long does it take to receive a refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Q3: Can I exchange an item instead of returning it?

Yes, exchanges are possible if the requested item or size is in stock.

Q1: Are the products handmade or mass-produced?

Kayadua products are handmade by skilled artisans, ensuring high-quality and unique designs.

Q2: How can I contact customer support?

You can reach us at sendtokaya@gmail.com or via our contact page for any inquiries.

Q3: Do you offer gift wrapping or personalized messages?

Yes, we offer gift wrapping and custom messages upon request during checkout.